Frequently Asked Questions


  • is a virtual clinic where women can be safely, efficiently and affordably diagnosed and treated for an uncomplicated urinary tract infection by a physician without being seen in their healthcare provider's office. You begin the easy process of getting diagnosed and having your UTI antibiotics called in to a pharmacy by completing our simple questionnaire.

  • Once you have completed the questionnaire, it will be sent to our physician network and a doctor will carefully evaluate your symptoms and your history to make a UTI diagnosis and send in your prescription to your pharmacy.

  • Our service costs only $49 after our 30% off coupon, which includes your physician diagnosis and calling in your prescription. The only way to effectively treat the bacteria that cause UTIs is with a prescription antibiotic, which will be sent to your pharmacy of choice. We only charge for the service of diagnosing and writing your prescription, just like a doctor's office does; meaning we do not charge you for the medication.

  • After completing the checkout process. Our physicians will carefully review your responses and diagnose your UTI, then write a prescription and call it in to the pharmacy of your choice. With our service, getting the care and treatment you need has never been easier or more convenient.

  • Many studies have shown that uncomplicated urinary tract infections can be safely diagnosed and treated using the patient's symptoms and relevant medical history. These studies have established that frequent urination with a burning sensation, without a vaginal infection, allows the physician a 95% successful diagnosis rate, allowing you to get treatment quickly for a UTI without performing an unnecessary examination, urinalysis or a urine culture.

  • The physician will recommend the duration of treatment. Depending on the UTI antibiotic prescribed to treat your UTI, the usual course may be 3, 5 or 7 days.

  • Typically, symptoms should improve significantly within 24 to 36 hours. It is important to complete the full course of treatment to prevent recurrence, otherwise the bacteria causing the UTI may not be fully eliminated.

  • After 36 hours of treatment, your symptoms should all be resolved. If your symptoms do not go away or if they get worse, please call our care advisors at 1-866-511-3060 during our hours of operation to discuss your condition. If your problems or concerns occur after hours, it is recommended that you seek care from your private physician, emergency room or minor emergency center. If you think your problems are an emergency, you should call 911 and ask for ambulance transport to the closest emergency room.

  • You provide a brief history of allergies to medications in our questionnaire, your responses are reviewed and are used when the physician is considering which antibiotic is the most appropriate treatment for your UTI.

  • 1. Drink plenty of water and other clear liquids to help flush out bacteria from the urinary system.
    2. Urinate often (this helps to flush bacteria from the urinary tract).
    3. Always wipe from front to back after using the restroom. This reduces the spread of bacteria from the anus to the urethra.
    4. Do not douche or use perfumed or scented feminine hygiene products.
    5. Avoid taking bubble baths (sitting in unsanitary water can make it easy for bacteria to get into places it shouldn’t be).
    6. If you use a diaphragm as birth control and have recurrent UTIs, consider another method of contraception.
    7. Wash the pubic area daily with water and a mild (unscented, dye-free) soap. Be sure to rinse and dry well.
    8. Wear cotton underwear and avoid tight and constrictive clothing. Bacteria thrives in warm, moist places. Breathable clothing can help keep bacteria from flourishing down there.
    9. Avoid alcohol, caffeine and carbonated drinks. These drinks cause dehydration by blocking the release of antidiuretic hormone (ADH), a hormone that is necessary for water reabsorption.
    10. While it is commonly believed that cranberry juice or cranberry tablets taken daily may help prevent urinary tract infections from occurring, there are no studies that prove this. Cranberry products cannot cure a UTI, however they are packed with vitamin C, which has been shown to boost the immune system.
    11. Urinate before and after intercourse to help rid the area of bacteria that may be introduced during sex.

  • 1. Burning, stinging, or pain during urination.
    2. An increased frequency of urination, often with only a small amount of urine.
    3. Having the urge to urinate, but not being able to pass much urine.
    4. Urine may appear cloudy, have a reddish color, or have an unusual smell.
    5. Lower abdominal discomfort or pressure.

  • Children are not candidates to be treated through UTIs in children are of special concern. Children with UTIs should be taken immediately to see their pediatrician or other healthcare provider. In children, infections in the lower urinary tract (bladder) are much more likely to spread to the kidneys than in adults. Kidney infections in children can lead to scarring of the kidneys and possibly, with recurring infections, lead to kidney disease and kidney failure. can only treat individuals who are 18 or older.

  • Pregnant women are not candidates to be treated through, as pregnant women are more likely to get urinary tract infections (UTIs) than non-pregnant women. UTIs are of special concern during pregnancy and could be associated with premature labor and pregnancy loss. Pregnant women with signs or symptoms of urinary tract infections should contact their obstetrician immediately.

  • The antibiotics that are prescribed are unlikely to decrease the effectiveness of your birth control pills. However, our physicians recommend continuing your birth control as prescribed and also using condoms or other contraceptive measures to prevent the risk of pregnancy while taking antibiotics as a precautionary method.

  • does not participate in any insurance plans or programs, however, you may use your insurance coverage at the pharmacy to pay for part or all of your prescription. Your medication may be covered depending on the terms of your coverage. We do accept Health Savings Accounts (HSA) or Flex Spending Accounts (FSA) as payment options upon checkout, and you will be issued a receipt for the doctor’s services that you can submit to your insurance company for possible reimbursement, depending on your plan.

  • Yes, in fact, the doctor will reach out directly to you via email to discuss your symptoms and answer any UTI questions you may have. The physician may have questions for you in order to clarify your symptoms or medical history prior to making a diagnosis or providing treatment.